I’ve been mostly offline since September last year. Ok, I have Internet access at work or I could just go to a cyber or a wifi hotspot but its just not the same. I want access from the comfort of my home. I don’t expect much knowing full well that international bandwidth costs are freakishingly expensive. In fact all I want is that the link be usable and always up when I need it. Africa Online’s iBurst service, Infinet, fulfilled both of my key metrics, for some time.
iBurst
It was August last year that I noticed some strange things. I would be surfing ok(the normal stuff, mail, feeds, pdfs) for some time then things would get so slow that even gmail wouldn’t open. I was certain it wasn’t signal strength since I had invested in the external antenna (after being with afol for some time I assumed this was going to be a veeerrryyy long realtionship) a couple of months earlier and their webmail was opening ok. I was getting 384kb/s speeds easy on their webmail; they give 3x speed for this. No one in the house was torrenting or doing large downloads either.I had not been using the link much for a few months but the other people in the house had been complaining about speed and I’d just assumed they’re expecting real broadband. So when I sat down for the first time and saw it for myself, I was stumped. I didn’t have the customer care number since I hardly and probably never even called them in the whole of 2007 and since the net was incredulously slow, I had no way to pull down the number from their website. Next day I saved the number on my phone and when I got home and the problem showed up again I got customer support on the line pronto.
Customer support was a complete waste of farking time. I got all sort of answers from “I need to carry out some tests” to “you need to get an external antenna”. Basically I was being bounced around until finally in the last week of August, fed up with the games, I refused to take any more b.s. answers from the guys and demanded to know what was happening. What came out was the most retarded thing I’ve ever heard.
It turned out, AFOL had some new policy in place. Customers who have downloads lasting for 20 minutes or more get caught by some system that slows down the entire link and it would remain slow for somewhere between 30mins - 3hrs. This explains why when I would try to update my debian box of the skunkworks mirror(this is on the kixp so it is free bandwidth people) it would start off by maxing out my connection at 16KB/s and then eventually slow down to 200B/s or even timeout.On learning this I quickly checked every single document I put my signature to and the only thing that came close was their Fair Use Policy but that only affects users who are doing P2P, spamming or have worm infected computers and I fell in none of those categories.
Last Friday of August 2007, I get a call at work. They guys can’t get to the net. The modem shows there is a signal but nothing (BTW, this was also happening a lot and it was some how related to the new policy). I call up the customer support guys, make some noise and the link is up within minutes(wth). After this I call my account manager and basically tell her that I am fed up with the shit they are pulling and if AFOL can no longer give me the service I’m paying for I want the account closed immediately. I got assurances that the problem was solved and they would send some people on Monday to check stuff out.
Weekend came and the problem was still there. That was the last straw. I just opened my mail, told the AFOL guys to close the damned account since they were no longer providing the serviced I had *signed* up for and was *paying* for. That was that and AFOL got into my personal blacklist of companies I will never deal with personally and professionaly again.
RIP Africa Online iBurst August 06′ - August 07′
The Long Road
Initially I had intended for this post to be about the search for a new provider, and I have been to most of them, what is out there and just a brief background on what happened with AFOL but I guess I just had to get that out first.
That bit about the search I’ll fork out into the next post. Later People.