Comments on: Safaricom Customer Care, My Horror Story. http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/ bah Thu, 20 Nov 2008 18:08:42 +0000 http://wordpress.org/?v=2.6.3 By: musomba http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-212 musomba Mon, 17 Nov 2008 14:12:54 +0000 http://69mb.org/?p=57#comment-212 I am very suprised to read this nightmare story. iIgot prepaid hotspot about three months ago. A Safaricom sales lady came to our office looking for sales and i bought it. That evening i was surfing! Looks like its best for one to go prepaid rather than post paid. I am very suprised to read this nightmare story. iIgot prepaid hotspot about three months ago. A Safaricom sales lady came to our office looking for sales and i bought it. That evening i was surfing! Looks like its best for one to go prepaid rather than post paid.

]]> By: Caren Sims http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-211 Caren Sims Thu, 13 Nov 2008 01:19:10 +0000 http://69mb.org/?p=57#comment-211 e4717ux6d2wu4k3o e4717ux6d2wu4k3o

]]> By: Hakim http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-209 Hakim Thu, 06 Nov 2008 20:59:18 +0000 http://69mb.org/?p=57#comment-209 What tha @¤*¿?ths safcom guys must b kidgng us,ata kama ni 3G BANA,1000 worth airtime gets exhaustd in les than a day,bwana they gats 2 reduce dem rates,i wndr why i rushd in2 gtng that damnd modem,am seling,any1 intrstd? What tha @¤*¿?ths safcom guys must b kidgng us,ata kama ni 3G BANA,1000 worth airtime gets exhaustd in les than a day,bwana they gats 2 reduce dem rates,i wndr why i rushd in2 gtng that damnd modem,am seling,any1 intrstd?

]]> By: Godfrey Ayonga http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-207 Godfrey Ayonga Tue, 04 Nov 2008 14:46:08 +0000 http://69mb.org/?p=57#comment-207 Pliz i need to activate my Nokia 7370 website.pliz do help me. Pliz i need to activate my Nokia 7370 website.pliz do help me.

]]> By: Bernard http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-188 Bernard Sat, 27 Sep 2008 11:21:42 +0000 http://69mb.org/?p=57#comment-188 I got the zain uhurunet unlimited net but its very slow. It takes about 15 minutes to download an MP3 and im usin a download a download accelerator! Zain please introduce 3G. thats where you have a real chance of killing safcom I got the zain uhurunet unlimited net but its very slow. It takes about 15 minutes to download an MP3 and im usin a download a download accelerator! Zain please introduce 3G. thats where you have a real chance of killing safcom

]]> By: bgm http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-178 bgm Fri, 05 Sep 2008 08:38:15 +0000 http://69mb.org/?p=57#comment-178 @Alan I got the modem back in June and it is unlocked. I can't say for sure what's happening with the current modems though. Just confirm when purchasing. As for Zain data prepaid, yeah just get a sim and activate data but they charge 20/- per MB on prepaid! @Alan I got the modem back in June and it is unlocked. I can’t say for sure what’s happening with the current modems though. Just confirm when purchasing.

As for Zain data prepaid, yeah just get a sim and activate data but they charge 20/- per MB on prepaid!

]]> By: Alan http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-176 Alan Fri, 05 Sep 2008 07:24:34 +0000 http://69mb.org/?p=57#comment-176 Hey guys, I saw some mention in these comments about the Safaricom-branded Huawei E220 being unlocked, is that verified? I've got the Safaricom modem and I was thinking of switching to Celtel/Zain if the data rates were cheaper or get cheaper in the future. Also, what's the process of signing up for data with Celtel/Zain if I want to pre-pay?. Is it as simple as buying a line and activating data usage? I use my modem under Linux so it's a bit more manual than you Windows guys, but all you really need is the APN (which is on the Celtel website's FAQ). Thanks, Alan Hey guys,

I saw some mention in these comments about the Safaricom-branded Huawei E220 being unlocked, is that verified? I’ve got the Safaricom modem and I was thinking of switching to Celtel/Zain if the data rates were cheaper or get cheaper in the future. Also, what’s the process of signing up for data with Celtel/Zain if I want to pre-pay?. Is it as simple as buying a line and activating data usage?

I use my modem under Linux so it’s a bit more manual than you Windows guys, but all you really need is the APN (which is on the Celtel website’s FAQ).

Thanks,

Alan

]]> By: zahir http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-132 zahir Sun, 27 Jul 2008 09:14:43 +0000 http://69mb.org/?p=57#comment-132 Hi Dont worry you not alone in your horror with safcom. Have had more than my share of problems and am switching to celtel. Initially had the samba, it got spoilt a month to the warranty but they refused to honor saying their was a small slit on the side and someone has tried to open it. Bought another and got it working was having the 300mb option those days. Few months down they brought the 700mb optiion, was tould my line couldn't be transfered to the 700mb option and had no other option but to get the bambanet. More money, letters to change the subscription of the other line.... Now have the 700mb option but it seems like you always tend to use more, previous month got a 3500 bill, this month an 8500 bill. Have paid though havent got the actual bill yet. The bill comes in after reminders by safcom to pay. There are months didn't get bills. For one of the months the bill is not even on the net. We should all move to celtel and teach the people a lesson on taking care of the customers. By the way, opened the old samba modem, can't be closed so don't know what they were talking about. just a false statement about warranty. One thing for sure, most of their customer care reps in 200 are well trained, have to give tham that. Tc Hi

Dont worry you not alone in your horror with safcom. Have had more than my share of problems and am switching to celtel.

Initially had the samba, it got spoilt a month to the warranty but they refused to honor saying their was a small slit on the side and someone has tried to open it. Bought another and got it working was having the 300mb option those days. Few months down they brought the 700mb optiion, was tould my line couldn’t be transfered to the 700mb option and had no other option but to get the bambanet.

More money, letters to change the subscription of the other line….

Now have the 700mb option but it seems like you always tend to use more, previous month got a 3500 bill, this month an 8500 bill. Have paid though havent got the actual bill yet. The bill comes in after reminders by safcom to pay. There are months didn’t get bills. For one of the months the bill is not even on the net. We should all move to celtel and teach the people a lesson on taking care of the customers.

By the way, opened the old samba modem, can’t be closed so don’t know what they were talking about. just a false statement about warranty. One thing for sure, most of their customer care reps in 200 are well trained, have to give tham that.

Tc

]]> By: Jay http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-115 Jay Mon, 14 Jul 2008 14:11:54 +0000 http://69mb.org/?p=57#comment-115 Safcom have innovative ideas but they really need to get their act together and build some more customer care centres in Nai! Their queues are worse than Co-op lines and their service leaves a bad taste in your mouth. I had gone to replace my lost sim card which took about 30 minutes so went away happy that I didn't spend 2 hours. Was told to give the line 6 hours to be activated but 6 days later, after calling severally and being asked for another 6 hours, they discover they gave me a replacement of the 0722 series instead of the 0723 series and that's after I started blasting them on phone! Am headed there now and hoping to be home by 11pm (its 5pm now....) Safcom have innovative ideas but they really need to get their act together and build some more customer care centres in Nai! Their queues are worse than Co-op lines and their service leaves a bad taste in your mouth. I had gone to replace my lost sim card which took about 30 minutes so went away happy that I didn’t spend 2 hours. Was told to give the line 6 hours to be activated but 6 days later, after calling severally and being asked for another 6 hours, they discover they gave me a replacement of the 0722 series instead of the 0723 series and that’s after I started blasting them on phone! Am headed there now and hoping to be home by 11pm (its 5pm now….)

]]> By: Nick http://69mb.org/2008/06/safaricom-customer-care-my-horror-story/#comment-114 Nick Mon, 14 Jul 2008 03:39:05 +0000 http://69mb.org/?p=57#comment-114 I got hold of saf edge modem does any one know how to optimize it coz it slow and connection breaks constantly I got hold of saf edge modem does any one know how to optimize it coz it slow and connection breaks constantly

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